FlexShopper - Beyond pissed...FURIOUS!
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New ReviewerWhere do I begin? On July 30th 3017 I ordered a mattress.
Shipped fast and said delivery would be August 2nd. Great right? After the 2nd past the bed stayed in the same location which was Horsham pa. After 3 days of no movement I called flexshopper and alerted them.
I also notified ups. Flexshopper said ups was doing an investigation to figure out where the mattress was. I had to wait 7-10 days. Ok fine.
After calling multiple times (since flexshopper opened a investigation too) because they promised to call me back with updates, which I never got calls back they repeated the same info. After getting the run-around and it being 14 days of staying in the same location, I called overstock who said Aug 9th was when a mattress was being shipped out. By this time it was August 15th. So I called ups.
Ups said flexshopper lied and ups never started the investigation. I was pissed. Overstock is where they got the mattress from. Finally I got a refund after pulling teeth with flexshopper.
But since the refund went through overstock won't ship the replacement mattress. So I decided well I'm gonna order another mattress 3 days ago. Flexshopper said they would make sure this didn't happen again. New mattress is in the process of being shipped.
We will see about that. They don't get a glittering review from me. Until that mattress is in my hand I'm standing my ground. No one should have to wait nearly 3 weeks for a mattress.
We have all the other bed things ready. Platform bed frame, sheets, bedding, everything. We had a pillow shipment get lost from Walmart however unlike flexshopper lazy workers, Walmart got the problem fixed and had replacement pillows sent out a day later. No issues.
If flexshopper did the same they would have a lot more customers. Outta a A through F grading system, flexshopper gets an F. Lying is not something I tolerate. They lied about ups doing an investigation that's messed up having me think all this would be solved early.
If I get my mattress I'll give them a D.
But u can bet your bottom dollar I wont be buying anything again from there. Not worth the hassle.
Reason of review: Problem with delivery.
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