FlexShopper
FlexShopper Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FlexShopper reviews show a 2.1 star rating from 221 reviews; consumers are mostly dissatisfied. 18% would recommend; rating distribution heavily unfavorable. Many cite account access problems and poor customer service.
Key Takeaways for Future Customers
- Rent-to-own model and product selection can help when credit is limited.
- Expect high price level and fees.
- Be prepared for login issues and ongoing billing questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about double or unauthorized charges and billing errors.
- Refunds and cancellations often delayed or unresolved.
- Poor customer service, long holds, and difficulty contacting support.
Positive Feedback
Some customers find the service easy to use and like the renting-to-own concept; occasional representatives have been helpful.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FlexShopper reviews show a 2.1 star rating from 221 reviews; consumers are mostly dissatisfied. 18% would recommend; rating distribution heavily unfavorable. Many cite account access problems and poor customer service.
Key Takeaways for Future Customers
- Rent-to-own model and product selection can help when credit is limited.
- Expect high price level and fees.
- Be prepared for login issues and ongoing billing questions.
Negative Feedback / Risk Areas
- Frequent customer complaints about double or unauthorized charges and billing errors.
- Refunds and cancellations often delayed or unresolved.
- Poor customer service, long holds, and difficulty contacting support.
Positive Feedback
Some customers find the service easy to use and like the renting-to-own concept; occasional representatives have been helpful.
Media from reviews
Mobile, Alabama
Unable to retrieve account or register
Letter was sent to register account and couldn't register or retrieve previous account information Better Better Online Service for account information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, Ohio
Hello I being contacted saying you are...
Make sure you have your account number with the and not the lease number
Hello, I am being contacted saying you are sending me to court. After we did a resolution agreement which was accepted, I was called a liar, saying nothing was paid, of which I have screenshots of it all. The paperwork and the payment of the resolution amount were processed and accepted.
- Will work with you through hardship
- Cannot find payments being made when call said do not have access
User's recommendation: Think before you deal with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
- Ordered iPad and pencil; status remained pending with no tracking.
- Delivered status appeared Jan 30 with no tracking number or email updates.
I called in to speak with a representative today and inquire about my account status, to which the representative said this was an error in their system. Instead of them reaching out to me, or giving me ANY updates about my products, I have had to do all the work to get even the tiniest crumb of information.
However, my products were listed as pending. I reached out to the company to inquire about the status of my order on January 23rd at 4:41 PM local time, which they informed me was due to 'waiting on the vendor' and 'should receive tracking in 3-5 business days.' I followed up on the 26th of January twice (I had to prematurely end my conversation the first time), and I informed the agent I spoke with on this occasion that if we did not receive some sort of update, we would have to cancel the agreement. It is the 30th of January, and my status has been updated to 'Delivered' without a tracking number. There was no email provided for the update of my status to inform me of any changes or problems; I had to reach out.
The last email I received was on the 18th of January, which was the email that stated in order to speed up processing, I should add a bank account. I checked my junk folder as well for a tracking email and could not find it. I checked my camera footage to see if I missed a delivery and did not. I grew increasingly alarmed by this.
I decided to review my lease paperwork, and the lease states that 'The rental property described in Exhibit A is being acquired by the Lessor on the Date of this Lease and is new unless otherwise indicated in Exhibit A.' I have made an initial payment and not received the product. This verbiage is deceptive and concerning because I did not receive the property upon inception of the lease. It seems like this company is setting consumers up to fail, and my story is not a unique one. At this point, I would like to either receive my products and pay for them as agreed, or terminate the lease.
This limbo is deceptive and should be a warning to any consumers. Do not agree to anything until you can confirm you will have your product in hand.
Preferred solution: I would like my products or a full refund, and an explanation.
User's recommendation: Don't recommend.
Atlanta, Georgia
Worse service ever don’t recommend
I was billed twice this week. Worst company to go through, bad service, no way to contact customer service, and unable to log into the app to keep up with your payment and account.
- Seems like a scam bad customer service unable to use app or log in
User's recommendation: Don’t use flex shopper no matter what
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Need to update phone number so I can login
*** was very helpful in assisting me. He was very patient and professionally friendly. He explained everything well about my issue.
- 10 out of 10
- No cons with me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Georgetown, Kentucky
Terrible customer service
- Promo to waive last 8 payments if ordered before Christmas.
- I made 52 payments and forgot the promo; no one has replied after a month.
They offered a promo that waived your last 8 payments if you ordered before Christmas. I made 52 payments and forgot about the promotion.
I called and tried to figure out why they never stopped my last 8 payments, and no one will get back to me. I've been calling for a month now.
- Quick and easy to order and receive your order
- Terrible customer service
Preferred solution: My money back for the promotion.
User's recommendation: 0/10
Tulsa, Oklahoma
Charge dispute
I had a charge on my debit card on 03/20/26 for 578.03. What is this?
What is it for? How was it ordered and processed?
Preferred solution: Full refund
Newburgh, New York
Because they are trying to charge my account twice
They charge you to solve your problem with them and I didn't have any money on my card to fix the problem
Jacksonville, Florida
Speak with a representative about my bill
What I started this account, I wasn't aware that the $780 I used with Flex Shopper would cost me over $1,780. That's more than 100%!
This is terrible. I will never use Flex Shopper again, and if that's how you do business, then at the very least, the customer should know how much more they will be paying for the services.
- More than double what i used
Grinnell, Iowa
Yall trynna scam me and yall are already paid I have proof
Indian *** dont know how to solve any *** problems yall scammers aint getting a *** dime out of me ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Calling about account issues.
I paid my early payoff 9/10/2025 of $143.26. Now the website says I still owe $1,434.
They also took out another $82.01 today 9/12/2025. I need this resolved asap.
- Take money out before your due date
Preferred solution: My $82.01 back they took out after early payoff.
User's recommendation: Don’t use Flexshopper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped off
Why am I getting charged every week for 3.99 and paid everything off a year ago please cancel account
Hyattsville, Maryland
Account password
When dealing with Flex Shopper, I am locked out of my account. I can't get into my account because when I click on the website for the password, it's a dead site.
- Convenient credit
- No convenience
Preferred solution: Price reduction
E-commerce Talks
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Abington, Massachusetts
Pending Order
- Vendor and Flexshopper cannot set a delivery date or communicate.
- Flexshopper has the order marked Delivered but it has never been delivered.
Vendor and Flexshopper cannot coordinate a shipping Delivery Date for my order . There is no communication from either party . Flexshopper has my order stating Delivered status , this order has never been delivered or received .
User's recommendation: Lack of communication from vendor and Flexshopper
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, Pennsylvania
They never responded
In the call, they asked one question and never said a word again. I waited like 7 to 10 minutes, and they didn't say anything.
Los Angeles, California
Need to change my number on my account so I can use it
I changed my number and its not the number associated with my account so Im not able to use my account unless I change my number.
User's recommendation: Definitely
About
FlexShopper, LLC is a large financial and technology company that specializes in providing brand name goods to consumers on a lease-to-own basis. The company was founded in 2013. Its headquarters is based in Boca Raton, Florida, USA. FlexShopper, LLC is a wholly owned subsidiary of FlexShopper, Inc. FlexShopper offers a broad range of durable goods under the following categories: TV&Home Theatre, Furniture, Cameras&Camcorders, Video Games, Computers, and many more. Customers can get an instant amount of money to shop at FlexShopper without being charged any additional fees. By signing up online buyers get US $25 of lease to use on available deals and offerings. FlexShopper offers 3 ways of obtaining goods on LTO basis: at Flexshopper’s LTO marketplace, on 3rd party e-commerce cites (Rakuten, Office Depot, Amazon, MattressFIRM, and Appliances Connection), and using Flexshopper’s automated kiosks in retail outlets. There is a personal shopping assistant to help clients find products.
FlexShopper is ranked 503 out of 6575 in E-commerce category
USA, Canada
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